Find quick answers to common questions about our services
SOS TV is a professional technical support service that provides configuration, optimization, and troubleshooting for media players and streaming applications. We help users set up and optimize their media devices for the best performance.
Instant activation! Once you complete your purchase, you'll receive your access credentials and connection details via email within minutes. No waiting period required.
We support a wide range of devices including Smart TVs (Samsung, LG, Android TV), iOS and Android mobile devices, all Smart TVs and Android Boxes, as well as PC and web players like Smarters, Tivimate, and VLC.
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and cryptocurrency payments. All transactions are securely processed.
Yes! You can upgrade or downgrade your plan at any time from your client area. Changes take effect immediately, and we'll prorate any differences in pricing.
We offer a 7-day money-back guarantee for new customers. If you're not satisfied with our service within the first week, contact our support team for a full refund, no questions asked.
For smooth high-quality playback, we recommend a minimum internet speed of 25 Mbps. For HD playback, 10 Mbps is sufficient. Our platform automatically adjusts quality based on your connection to ensure the best possible experience.
Our anti-freeze technology and load-balanced servers provide 99.9% uptime. If you experience issues, first check your internet connection. If problems persist, contact our 24/7 support team who will help troubleshoot and resolve the issue quickly.
We provide detailed setup guides for all supported devices. Visit our Setup Guides page for step-by-step instructions. If you need additional help, our support team is available 24/7 to assist you through the process.
Can't find the answer you're looking for? Our support team is here to help 24/7.